Returns Policy

Can I return my order and how long do I have to do so?

You may be entitled to return your order within 14 days of receiving your order without giving a reason and get a full refund. Please see our full Terms & Conditions for further information.

You will have 60 days from notifying us that you wish to cancel your order in which to return the goods to us, complete with your order number. Any items must still be in the same condition in which they were received. If no communication is made within 14 days of receipt of your order, Toy Street Limited will consider this item as accepted by you, the customer.

Can I return my order past 14 days?

You may return your good(s) within 30 days of receiving your order if the item is damaged or faulty for either a full refund or a replacement. Toy Street will verify the fault before approving a refundable return and reserves the right to reject returns should no fault be identified.

Can I return an Outlet Store purchase?
We are unable to accept returns on items purchased through our Outlet Store platform (items listed as A, B or C grade) unless the item is damaged or faulty that goes beyond the described grade boundaries.

Can I return Mystery Box items?
Mystery Boxes are not eligible for returns unless the seal has remained unbroken or an item is received damaged or faulty. In case you receive duplicate or unwanted content, we strongly encourage you to gift the games as presents to your friends and family.

How can I return my order?

If you want to return your order, you must let us know. You can do this by contacting our Customer Service Team through the Contact Us Form available here. Please print and complete our Returns Form and include it in your parcel. If you do not have access to a printer, please insert a note in your order which includes this information. If you do not provide a completed returns form we cannot guarantee you will be refunded the correct amount.

If you are a UK customer, our team will provide you with a free returns label to be used if you contact our customer service through our contact us form. You will then have 60 days to return your order.

If you are an international customer, we recommend that items are returned through recorded delivery. If recorded delivery is not used and an item goes missing Toy Street Limited may not be able to refund you for the item. It is your responsibility to ensure items are returned as new, in the same condition in which they were received. Toy Street Limited retain the right to refuse a return or make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

To meet the refund deadline, it is sufficient for you to send your cancellation request using the online form before the 14-day cancellation period has expired.

When will you issue the refund?

Once we have received your returned item(s) we will process your refund within 14 days.

How will you refund me?

We will issue the refund using the same payment method you used when you placed your order unless you have expressly agreed otherwise.

In any case, you will not incur any fees as a result of the refund.

How can I contact you?

If you have any questions or would like to talk to us, please contact us by:
• sending an email to mail@toystreet.co.uk ,or
• filling out and submitting the online form available at www.toystreet.co.uk/contact-us/, or
• sending a letter to Toy Street Limited, 40 Barnard Road, Bowthorpe, Norwich, NR5 9JB, or
• calling us on 0800 007 5444.

Please refer to our full Terms & Conditions for any further information.