Returns Policy

To complete your return please print and complete our Returns Form and include it in your parcel. If you do not have access to a printer, please insert a note in your order which includes this information. If you do not provide a completed returns form we cannot guarantee you will be refunded the correct amount.

Click here to download the Returns Form 

If you change your mind and wish to return your order, you have 14 days from the time you receive your order in which to inform us of your decision and return said order. You will then have 60 days to return your order for a full refund.

If you are a UK customer, you can contact customer service through our contact us form in order to request a Free Returns label. Free returns are available for all UK orders which fit within a standard Royal Mail parcel size: less than 20kg and smaller than 61cm (L) x 46cm (W) x 46cm (D).

If you are an international customer, or your parcel does not fit within the above limits, it is recommended that recorded delivery is used in returning the order to us. In the event that recorded delivery is not used and an item goes missing Toy Street Limited may not be able to issue a refund for you. You are responsible for paying the postage costs back to us for an item you do not want.

It is your responsibility to ensure items are returned as new, in the same condition in which they were received. On plush/soft toys, this will also ensure returning goods with brand certification tags still attached. Toy Street Limited retain the right to refuse a return or make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

If an item arrives damaged, a mistake has been made on your order, or the item is faulty, then please contact us on 01603 974 303 or email us using mail@toystreet.co.uk. You will have 14 days from receiving your order in which to inspect any goods and inform us if any item is faulty upon arriving. Please always ensure to check the batteries are charged and operational when purchasing electrical goods before registering the item as faulty. It is your responsibility to inform Toy Street Limited of any defects in your order. If no communication is made within 14 days, Toy Street Limited will consider this item as accepted by you, the customer. If Toy Street Limited hear from you within the allotted time frame regarding a defective item, you will qualify for a replacement or refund once the items have been returned and received by us within 60 days, complete with your order number. Any items must still be in the same condition in which they were received.

Items listed in the Outlet Store (A, B or C grade) will not be eligible for return, except in rare instances where the game is not playable upon delivery. This may be due to missing pieces, or damage that goes beyond the described grade boundaries.

Mystery Box items are not eligible for return, except in rare instances where the game is not playable upon delivery. In the case that you receive duplicate or unwanted content, we strongly encourage you to gift the games as presents for your friends and family.

Please see our full Terms & Conditions for further information regarding our Returns Policy.

Returns Address:

Toy Street Limited
11 Robberds Way
Bowthorpe
Norwich
NR5 9JF
United Kingdom