Returns Policy

If you change your mind and wish to return an item(s), you have 60 days from the time you receive your order in which to inform us of your decision and return said item(s).

It is recommended that recorded delivery is used in returning the item(s) to us. In the event that recorded delivery is not used and an item goes missing Toy Street Limited may not be able to issue a refund for you. You are responsible for paying the postage costs back to us for an item you do not want. It is your responsibility to ensure items are returned as new, in the same condition in which they were received. On plush/soft toys, this will also ensure returning goods with brand certification tags still attached. Toy Street Limited retain the right to refuse a return or make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

In the event that an item arrives damaged, a mistake has been made on your order, or the item is faulty, then please contact us on 01603 974 303 or email us using mail@toystreet.co.uk. You will have 30 days from receiving your order in which to inspect any goods and inform us if any item is faulty upon arriving. Please always ensure to check the batteries are charged and operational when purchasing electrical goods before registering the item as faulty. It is your responsibility to inform Toy Street Limited of any defects to the product(s). If no communication is made within 30 days, Toy Street Limited will consider this item as accepted by you, the customer. If Toy Street Limited hear from you within the allotted time frame regarding a defective item, you will qualify for a replacement or refund once the items have been returned and received by us, complete with your order number. The item(s) must still be in the same condition in which it was received.

Items listed in the Outlet Store (A, B or C grade) will not be eligible for return, except in rare instances where the game is not playable upon delivery. This may be due to missing pieces, or damage that goes beyond the described grade boundaries.

Please see our full Terms & Conditions for further information regarding our Returns Policy.

Returns Address:

Toy Street Limited
11 Robberds Way
Bowthorpe
Norwich
NR5 9JF
United Kingdom