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Payment & Delivery

This page was last updated on the: 13/01/2022

Domestic Delivery

Toy Street aim to dispatch all items within 24 hours of receiving orders. Please note this does not guarantee same day dispatch, except when a next day delivery service is paid for and an order is placed before 6pm. In the event that an item on a next day delivery service is delivered late due to circumstances beyond our control, Toy Street will not be held responsible for this.

We offer a variety of shipping options through our postal and courier partners, using Royal Mail and Parcelforce to deliver your goods. Please note depending on your location within the UK you may be charged a slightly higher rate for delivery that reflects the increased costs incurred from our partners.

For further details on our cut-off times per service and expected delivery dates, please see below:

Standard Shipping (Postal Service) 2-3 Working days Sent via Tracked RM48 Aim to dispatch within 24 hours Monday to Sunday. Delivery completed between Monday and Saturday. Excludes Bank Holidays.
Standard Shipping (Courier Service) 2-3 Working days Sent via Tracked Parcelforce 48 Aim to dispatch within 24 hours Monday to Friday. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is typically used for large orders only, though we reserve the right to upgrade any order to a courier service where necessary.
Next Working Day (Postal Service) 1 Working Day Sent via Tracked RM24 Only orders made before 6pm will arrive the next day Monday to Friday. Orders placed before 12pm on Saturday will arrive the next working day – typically Monday. Orders placed before 10am on Sunday will arrive the next working day – typically Monday. Orders placed after this point will be dispatched the following working day. Delivery completed between Monday and Saturday. Excludes Bank Holidays.
Next Working Day (Courier Service) 1 Working Day Sent via Tracked Parcelforce 24 Only orders made before 4pm will arrive the next day Monday to Friday. Orders placed after this point will be dispatched the following working day. Delivery completed between Monday and Friday. Excludes Bank Holidays. This service is typically used for large orders only, though we reserve the right to upgrade any order to a courier service where necessary.
Collect from Zatu Same Day – Next Working Day Collection from Zatu Store To place an order for collection, just enter your Norwich, Ipswich or Peterborough postcode at checkout, and select the Click and Collect option. Orders made before 11am will be available for collection from our café from 2pm the same day. Orders made after this point will be available for collection from 2pm the following day. You must provide a valid ID and order confirmation and sign for the order upon collection.

 

International Delivery

Toy Street currently delivers to the countries listed below using our postal and courier partners Royal Mail and ParcelForce:

 

Country Estimated Transit Time (Working Days) Country Estimated Transit Time (Working Days)
Albania 3-8 Days Jordan 3-7 Days
Argentina 3-7 Days Kazakhstan 3-7 Days
Australia 4-8 Days Kenya 3-7 Days
Austria 3-5 Days Laos 3-8 Days
Bangladesh 3-8 Days Latvia 3-7 Days
Belarus 3-7 Days Lithuania 3-7 Days
Belgium 3-5 Days Luxembourg 2-5 Days
Bosnia & Herzegovina 3-8 Days Macedonia 3-8 Days
Brazil 6-8 Days Malaysia 3-7 Days
Bulgaria 3-6 Days Malta 3-5 Days
Canada 6-9 Days Moldova 3-8 Days
Colombia 6-8 Days Montenegro 3-8 Days
Croatia 3-5 Days Netherlands 2-5 Days
Cyprus 3-6 Days New Zealand 4-7 Days
Czech Republic 3-5 Days Nigeria 3-7 Days
Denmark 3-5 Days Norway 3-6 Days
Egypt 3-8 Days Pakistan 3-7 Days
Estonia 3-7 Days Poland 3-5 Days
Finland 3-7 Days Portugal 3-6 Days
France 3-5 Days Qatar 3-8 Days
Georgia 3-8 Days Romania 3-7 Days
Germany 2-5 Days San Marino 3-5 Days
Gibraltar 3-5 Days Saudi Arabia 3-7 Days
Greece 3-6 Days Serbia 3-8 Days
Greenland 3-8 Days Singapore 3-7 Days
Guernsey 2-4 Days Slovakia 3-5 Days
Hong Kong 3-7 Days Slovenia 3-7 Days
Hungary 3-5 Days Spain 3-6 Days
Iceland 2-5 Days Sweden 3-5 Days
Indonesia 3-8 Days Tajikistan 3-8 Days
Ireland 2-5 Days Thailand 3-7 Days
Israel 3-7 Days Turkey 3-7 Days
Italy 3-5 Days United States 3-7 Days
Japan 3-8 Days
Jersey 2-4 Days

Please note the estimated delivery times are estimates only and will vary per courier. Toy Street cannot be held accountable for delays beyond our control. In the event that you believe your order has been lost, has arrived damaged, or you have other concerns please contact our customer service team.

Please note Toy Street cannot issue a refund or replacement until an investigation with the postal or courier service has been complete, and in some circumstances this may take up to 28 working days from the original point of dispatch.

Brexit Update

On the 31/12/20 the UK left the European Union. From that date Toy Street will be operating under DDU (delivery duty unpaid) Incoterms 2020 for our EU customers using Royal Mail and ParcelForce.

DDU Incoterms payment  (or delivery duty unpaid) means the receiver/customer will be contacted by customs once their shipment arrives, and will have to settle any charges in order for customs to release the shipment and have it delivered to the customer. EU customers will no longer be charged VAT at checkout, but instead may be subject to import VAT upon their goods landing in the destination country.

We hope that there will be limited impact on your experience as a customer and any feedback you have on the Toy Street International Delivery service is always appreciated so that we can continuously improve our offerings.

 

COVID-19 Update

Following the outbreak of COVID-19 there have been an increase in delays for all international shipments, which will vary depending on the courier/postal service used and the end destination.

Please find below a useful list of links for potential impacts from our service partners to your destination country:

Royal Mail: https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

Parcelforce: https://www.parcelforce.com/service-updates

Payment

All prices are displayed and charged in Great British Pounds (GBP) and include VAT where appropriate. You can use your debit or credit card to make payments to Toy Street using Stripe’s secure payment system. PayPal payments are also accepted. For further detailed information regarding payments please visit section 7 of our Terms and Conditions.

If you have any questions regarding the shipping options we offer please do not hesitate to contact us for further information.

If your delivery is late, or you have any other concerns feel free to fill out our CONTACT FORM. You can also give us a call on our freephone number 01603 974 303, or email mail@toystreet.co.uk. Alternatively, please see our TERMS & CONDITIONS for more information.

All cut-offs for next day delivery are at 16:00 GMT except if stated otherwise. If you wish to pay more for expedited delivery, please don’t hesitate to contact us on 01603 974 303.

Excellent
01603974303
Unit 6A, Longs Business Centre, Norwich, UK, NR8 6QW
Toystreet.co.uk is rated 4.77 based on 4783
Reviews

Only place that had what I wanted in stock. Was so cheap and fast to get everything to me on the other side of the world.

Only place that had what I wanted in stock. Was so cheap and fast to get everything to me on the other side of the world.

Great international shipping experience!

Great international shipping experience!

Just what I wanted at great price and quick delivery!

Just what I wanted at great price and quick delivery!

Easy to negotiate website. Best prices for what I was looking for. Speed delivery. All round great service

Easy to negotiate website. Best prices for what I was looking for. Speed delivery. All round great service

The price attracted me to this item but it was the speed of service that I was genuinely impressed with.

The price attracted me to this item but it was the speed of service that I was genuinely impressed with.

good offer. fast delivery.

good offer. fast delivery.

Excellent from purchase to delivery

Excellent from purchase to delivery

Very pleased with Toy Street. They were much cheaper than other sites for the same goods. Postage was cheaper too and they delivered on time. Would highly recommend.

Very pleased with Toy Street. They were much cheaper than other sites for the same goods. Postage was cheaper too and they delivered on time. Would highly recommend.

Bought some of the Jubilee Corgis as gifts - so cute and such value for money. Arrived promptly and well packaged

Bought some of the Jubilee Corgis as gifts - so cute and such value for money. Arrived promptly and well packaged

Vast range of items and great discounts. Superb service and rapid delivery. Very satisfied customer, can highly recommend Toy Street!

Vast range of items and great discounts. Superb service and rapid delivery. Very satisfied customer, can highly recommend Toy Street!

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