FAQs - Backorder

When an item is available to purchase as a backorder pre-order, you are being given the opportunity to reserve a copy so that you can be one of the first to receive it once it comes back in stock! It’s essentially like placing a pre-order for an already released line. Any item showing as a restock pre-order is a confirmed order placed with our suppliers.

Some items will come in and out of print from manufacturers quite regularly. This means that some products can go out of stock for weeks or months at a time (even if they’ve been released years earlier) and you might not know when they’re coming back in. Placing a restock pre-order removes the hassle of eagerly waiting for stock notifications that might get lost in your spam folder, or in the event that a product sells out before you even get a chance to grab it.

We typically see most backorder pre-order items arriving with us within 2 months of placing our initial order with the supplier. However, this is entirely dependent upon where the item appears in the supply chain. Sometimes your order can take 1 week after ordering to be dispatched, in some cases it can take over 2 months. Once the product has arrived with us, your order will be dispatched immediately based on the delivery option you chose at checkout.

Sometimes backorder pre-order items can take longer than 2 months to arrive. The two-month notice is an estimation given to us by our suppliers. However, in certain cases, items may take longer to restock than anticipated. If you no longer wish to wait for the item to come back in stock, you can cancel your order in your account section or by contacting our customer services team.

Payment for your backorder pre-order is taken immediately when you place your order.

If your order contains multiple items including at least one backorder pre-order, your whole order will not be shipped until all items are in stock. If you want to purchase a regular in- stock item alongside a backorder pre-order, we suggest placing separate orders to ensure you receive the in-stock item(s) as soon as possible.

Provided that your order has not yet been dispatched, you are more than welcome to cancel your backorder pre-order. Please contact our customer service team during opening hours to request a cancellation and we will complete this for you.

Any item made available through backorder pre-order is a confirmed order with our suppliers, which we expect to arrive with us at some point in the near future. In some rare cases, we are informed by suppliers that certain lines are no longer being printed or are not available to purchase anymore – in these instances we will contact any affected customers and ensure their backorder pre-orders are cancelled and refunded straight away.

Customers are welcome to split their backorder orders to get available items shipped faster and avoid delays, once an additional payment for postage has been received. If you would like to split your order, you can call our friendly customer service team during operational hours and they will happily process this request for you.

If you are worried the item you want to purchase through backorder pre-order is out of print, please contact our customer services team to notify them of this. Any concerns will be passed to our procurement team who will remove the item from sale if the status of the line is confirmed as out of print with our suppliers. Any outstanding orders for the affected line(s) will be cancelled and refunded immediately upon confirmation from the supplier.

Any time you place an order with in-stock items in the basket, those items are reserved for you in our warehouse. In cases where your order contains both backorder and in-stock items, we are only ever waiting for the restock item to arrive before we can dispatch your whole order to you immediately.