Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Can I return my order and how long do I have to do so?
Can I return my order and how long do I have to do so?
You may be entitled to return your order within 30 days of receiving your order without giving a reason and get a full refund. Please see our full Terms & Conditions for further information.
You will have a further 60 days from notifying us that you wish to cancel your order in which to return the goods to us, complete with your order number. Any items must still be in the same condition in which they were received. If no communication is made within 14 days of receipt of your order, Toy Street will consider this item as accepted by you, the customer.
Can I return my order past 30 days?
Can I return my order past 30 days?
You may return your good(s) within 30 days of receiving your order if the item is damaged or faulty for either a full refund or a replacement. Toy Street will verify the fault before approving a refundable return and reserves the right to reject returns should no fault be identified.
Can I return an Outlet Store purchase?
Can I return an Outlet Store purchase?
We are unable to accept returns on items purchased through our Outlet Store platform (items listed as A, B or C grade) unless the item is damaged or faulty that goes beyond the described grade boundaries.
Can I return Mystery Box items?
Can I return Mystery Box items?
Mystery Boxes are not eligible for returns unless the seal has remained unbroken or an item is received damaged or faulty. In case you receive duplicate or unwanted content, we strongly encourage you to gift the games as presents to your friends and family.
How can I return my order?
How can I return my order?
If you want to return your order, please complete our Returns Form and include this in your parcel. If you do not have access to a printer, please insert a note in your order which includes the same information. If you do not provide a completed returns form we cannot guarantee you will be refunded the correct amount. You will then have 60 days to return your order to us. We recommend that items are returned through recorded delivery. Please keep a note of your tracking number so we can use this in the event that your parcel goes missing. If recorded delivery is not used and an item goes missing Toy Street may not be able to refund you for the item. It is your responsibility to ensure items are returned as new, in the same condition in which they were received. Toy Street retain the right to refuse a return or make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. To meet the refund deadline, it is sufficient for you to send your cancellation request using the online form before the 14-day cancellation period has expired.
When will you issue the refund?
When will you issue the refund?
Once we have received your returned item(s) we will process your refund within 14 days.
How will you refund me?
How will you refund me?
We will issue the refund using the same payment method you used when you placed your order unless you have expressly agreed otherwise.
In any case, you will not incur any fees as a result of the refund.
